Support

Zero-knowledge encryption means that your data is encrypted in a way that even we (the service provider) cannot access it. In keyhold.io, your secrets are encrypted using a split-key system where one key is held by our servers and the other is held on your device. Both keys are required to decrypt your data, so we can never access your secrets without your explicit participation.

If you lose your private key and have not set up a recovery group, your secrets cannot be recovered. This is by design—it's what makes our zero-knowledge architecture truly secure.

We strongly recommend: Setting up a recovery group when you create your Hold. This allows designated members to collectively recover access if you lose your key.

Navigate to "Team" in your dashboard and click "Invite Member". Enter their email address and select their role. They'll receive an email invitation to join your Hold. Once they accept and set up their cryptographic keys, they'll be able to access secrets according to their assigned role permissions.

Yes, but you'll need to export your private key from your original device and import it on the new device. Your private key never leaves your browser automatically. Go to your Security settings to find the key export option. Keep your exported key secure—treat it like a master password.

Create a "Client" in your dashboard and share their unique submission link. Clients can visit this link to submit secrets without needing an account. The secrets are encrypted in their browser using your Hold's public key before being transmitted, ensuring end-to-end encryption.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We also support SEPA Direct Debit for EU customers. All payments are processed securely and we never store your full card details.

You can cancel your subscription at any time from the "Manage Hold" page in your dashboard. Click "Manage Subscription" to access the billing portal. Your access will continue until the end of your current billing period. After cancellation, your data will be retained for 30 days before deletion.

Yes, all data stored in keyhold.io is automatically backed up with point-in-time recovery. Our infrastructure is hosted on AWS with multi-availability-zone redundancy. However, remember that backups are encrypted—we cannot decrypt them without your private key.