Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Logical Llama Limited (Company Registration Number: 16803899), trading as keyhold.io ("Company", "we", "us", or "our"), concerning your access to and use of the keyhold.io platform.

By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the service.

2. Description of Service

keyhold.io provides a secret management platform that enables organisations to securely store, share, and manage sensitive credentials and secrets. Our service uses a split-key encryption architecture where decryption requires cooperation between our servers and the user's device.

The service is provided on a subscription basis. Features and pricing are as described on our website and may be updated from time to time.

3. Encryption Scope and Data Access

Encrypted with zero-knowledge (we cannot access):

• Secret values and credential content
• Any sensitive data you enter into encrypted secret fields

Not encrypted / accessible to us:

• Account information (email addresses, names, profile data)
• Organisational structure (client names, project names, secret names/labels)
• Metadata (timestamps, user associations, access patterns)
• Audit logs and activity records
• Billing and subscription information
• Secret request details (requester email, request messages)

This data is necessary for us to provide the service, maintain security, comply with legal obligations, and offer customer support. We handle all data in accordance with our Privacy Policy.

4. Account Registration

To use the service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials and private keys
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised access

You must be at least 18 years old to create an account. By using the service, you represent that you meet this requirement.

5. Key Management and Recovery

Recovery group functionality is provided as a safeguard, but it is not guaranteed to recover all data.

6. Acceptable Use

You agree not to use the service to:

• Store, transmit, or distribute illegal content
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the service or servers
• Reverse engineer or decompile the software
• Use the service for any unlawful purpose

7. Subscription and Payment

The service is provided on a subscription basis. By subscribing, you agree to pay all fees associated with your chosen plan. Subscriptions renew automatically unless cancelled before the renewal date.

• All fees are quoted in GBP
• You authorise us to charge your payment method for recurring fees
• Price changes will be notified at least 30 days in advance
• Refunds are provided at our discretion and in accordance with applicable law

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the service. We may:

• Perform scheduled maintenance with reasonable advance notice
• Suspend the service temporarily for emergency maintenance
• Modify or discontinue features with reasonable notice

9. Intellectual Property

The service, including its original content, features, and functionality, is owned by Logical Llama Limited and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you store in the service. By using the service, you grant us a limited licence to process your content solely for the purpose of providing the service.

10. Limitation of Liability

To the maximum extent permitted by law:

• The service is provided "as is" without warranties of any kind
• We do not warrant that the service will be error-free or uninterrupted
• We shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless Logical Llama Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users or third parties
• Is fraudulent or illegal
• Negatively impacts the service for other customers

Upon termination, your right to use the service will immediately cease. You may request export of your data before termination, subject to our ability to decrypt such data.

13. Data Deletion and Retention

For your benefit and protection, when you delete records within the application (such as clients, projects, or secrets), we may retain this data in a soft-deleted state for up to 90 days. During this period, the data remains inaccessible through normal use of the service but may be recoverable in the event of accidental deletion.

After 90 days, soft-deleted records are automatically and permanently deleted from our systems.

If you require immediate permanent deletion of any data before the 90-day retention period expires, please contact our support team at [email protected] and we will process your request.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Your continued use of the service after such modifications constitutes acceptance of the updated Terms.